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Services.We specialize in providing newspapers with direct sales campaigns that will increase circulation and improve retention and prepay percentages. We offer specialty campaigns that are unique at finding new subscribers using data our clients already have! We also offer customer service support, surveys, even manually calling cell phones and any other needs our newspaper clients may have.
We have bi-lingual (English/Spanish) speakers on staff throughout the organization to help penetrate hispanic demographics in your area. |
Calling Campaigns - OutboundAll outbound calling campaigns can be done in BOTH English and/or Spanish for fully Bi-Lingual needs. Some outbound services include... - Direct Sales (telemarketing calls to potential customers) - Lead Generation (Generate qualifying leads of interest shown in product and/or service to be followed up on by client's staff or DSS staff) - Manual Dialing (calls made without the assistance of a Predictive or Preview dialer to reach more potential customers) - Renewals or Restarts (calling former customers with promotions to encourage service renewal) - Up-Sell (offering additional products or services to up sell customer and gain the most out of initial call) - Welcome Calls (Welcome new subscribers and verify their subscription information) - Surveys (conducting brief surveys for market research or cleaning up Do Not Call databases...please contact us for more details for an effective DNC cleanup campaign that truly works at expanding your potential customer base!) |
Calling Campaigns - InboundAll inbound calling campaigns can be done in BOTH English and/or Spanish for fully Bi-Lingual needs. Some inbound customer service needs and services include... - New subscriptions or upgrade existing subscriptions - Place their subscription on a vacation hold or stop - Address service and/or billing issues - Pay their bill - Subscription cancellations |
CustomizationWe can develop a campaign that is customized to fit your unique needs! No matter what your specialized sales telemarketing campaign requires, we can develop specific goals and objectives to meet and exceed your expectations. We can also blend both outbound and inbound calling to fit your specific desires. For example, an agent can place an outbound sales call, and this same agent (if available) or another agent may take an inbound call from a customer with questions or other needs, all on the same calling campaign! |
We Craft Elegant Solutions with Powerful TechnologyWe use a VOIP dialer and it is fully compliant with all telemarketing rules and regulations. The software receives frequent updates to ensure all of our client's campaigns remain in full dialing compliance. Our dialer is also restricted to state and time-zone specific calling areas. This means our dialer will NOT dial any phone number outside the laws governing any state and/or time-zone area. We also have the capability of adding any number of “virtual” dialing stations, which allows us to expand our call center and dialing stations instantly to fit additional call volume if needed.
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Our Customers Come FirstWe put the needs and requirements of our customer ahead of anything and everything else. We do this by serving our client's needs, and by measuring customer-satisfaction levels in order to determine the success of their business. We have integrity in all we say and do! Our goal is to create partnerships by taking accountability and sustain our partnerships by placing you first. The result? We provide you with excellent customer service and outperform our competitors.
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We Promise You the Best QualityWe take numerous steps to ensure that our clients receive the highest quality calls, orders and customer service from DSS. All calls are digitally recorded and we monitor our agents to ensure they are representing our clients professionally and following all appropriate steps on the call. If the validity of any call is ever questioned we provide our clients a digital file of the call so we can determine what the issue is and take all necessary steps to correct it to the client’s full satisfaction.
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